User guides and quick ref

Microsoft Dynamics 2016 User Guide

CRM Basics for sales pros and service reps

CRM for Outlook Basics

Quick ref card for customer service reps

eBooks for end users

Start working in CRM

Import contacts into CRM

Intro to business processes

Meet your service goals with SLAs and entitlements

Give great customer service with CRM

Use CRM knowledge base articles to help your customers

eBooks for admins

Customize a business process

Create or customize system dashboards

Training kit for CRM Online 2016 Update and CRM 2016 (on-premises) (229 downloads)