eBooks for end users

  • Start working in CRM
  • Import contacts into CRM
  • Intro to business processes
  • What’s new in CRM customer service?
  • Meet your service goals with SLAs and entitlements
  • Give great customer service with CRM
  • Use CRM knowledge base articles to help your customer
  • Go mobile with CRM for tablets
  • Go mobile with CRM for phones express
  • 5 cool things you can do with CRM for tablets

eBooks for admins

  • Customize a business process
  • Create or customize system dashboards

User guides and quick ref card

  • Quick ref card for customer service reps
  • CRM basics for sales pros and service reps
  • CRM for Outlook Basics
  • Microsoft Dynamics CRM 2015 User Guide
Training kit for CRM Online 2015 Update and CRM 2015 Update (on-premises) (239 downloads)