eBooks for end users
- What’s changed in CRM 2013 on-premises?
- Start working in CRM
- Import contacts into CRM
- Intro to business processes
- Meet your service goals with SLAs and entitlements
- What’s new in CRM customer service?
- Give great customer service with CRM
- Use CRM knowledge base articles to help your customer
- Create your first marketing campaign
- Go mobile with CRM for tablets
- Go mobile with CRM for phones express
- 5 cool things you can do with CRM for tablets
eBooks for admins
- Customize a business process
- Create or customize system dashboards